See every call clearly.
Carrier-grade analytics.
Quality metrics, volume and connect analytics, agent scorecards, live dashboards, custom reports, and trends—decisions backed by data.
From MOS to revenue—one analytics layer.
Built for ops leaders who need truth, not spreadsheets.
Call Quality Metrics
Track call quality metrics including jitter, latency, packet loss, and MOS scores. Carrier-grade quality monitoring.
Performance Analytics
Track call volume, answer rates, connect rates, and talk time. Comprehensive performance metrics.
Agent Performance
Track individual agent performance. Calls per hour, conversion rates, and quality scores.
Real-Time Dashboards
Monitor call center performance in real-time. Live metrics and alerts. React quickly.
Custom Reports
Create custom reports with filters, date ranges, and metrics. Export to CSV, PDF, or Excel.
Trend Analysis
Identify trends and patterns in call data. Use historical data to inform planning and capacity decisions.
How teams use Adoptiv telephony
Leaders fix quality, coach reps, and forecast capacity with the same platform they dial on.
Outbound sales
Scale talk time, improve connect rates, and keep CRM dispositions accurate on every call.
Campaign teams
Run structured calling programs with dialers, queues, and analytics that improve every day.
Contact centers
Skills-based routing, coaching, transfers, and wallboard-ready metrics in one stack.
Operations
BYOV, unlimited scale, recordings, and carrier-grade reliability for the whole organization.
What you'll achieve
Proactive quality, smarter coaching, confident planning.
Quality you can prove
- MOS, jitter, latency views.
- Alerts before users complain.
Coach with numbers
- Per-agent scorecards.
- Rank and compare fairly.
React live
- Dashboards update in real time.
- Threshold alerts.
Plan ahead
- Trends and seasonality.
- Export and schedule reports.
Flying blind on call quality and performance?
Spreadsheets and vendor portals don’t cut it. Adoptiv unifies quality, operations, and agent metrics so you improve every week.
Start Free Trial
One source of truth
Quality, volume, and rep metrics in one place—not five tools.
Report your way
Custom cuts, exports, and schedules for stakeholders.
From setup to results in three steps
Configure once, run at scale, optimize with live data.
Configure
Connect telephony; metrics populate automatically.
Run at scale
Supervisors watch live boards; quality gets alerts.
Measure & improve
Ops runs reports; trends inform hiring and campaigns.
Everything you need to know about Adoptiv
Quick answers to what sales teams ask most before getting started with Adoptiv.
Jitter, latency, packet loss, MOS, and related carrier-grade signals help you catch issues before customers feel them.
Yes. Calls per hour, quality scores, and conversion metrics support coaching and staffing decisions.
Yes. Live views and alerts help supervisors respond to spikes or quality drops immediately.
Yes. Filters, date ranges, exports, and scheduled delivery fit finance and ops workflows.
Yes. Historical patterns by volume, time, and agent help you plan capacity and campaigns.
Start a free trial or demo. Analytics ship with Adoptiv telephony.
Operate on facts, not guesses.
Free trial. Full call analytics with telephony.
